Best Live Chat Widget for Startups: Jan 2016

January 20, 2016 § Leave a comment

Live chat support software is a great way to ensure visitors to your SaaS site are successful – or at least tell you what went wrong.  An in-page widget with a friendly human being on the other side is much more approachable than a link to anonymous forum!

Unfortunately, few startups are able to guarantee 24×7 coverage, which means you need a easy-to-use tool with a good fallback user experience for when nobody is available to chat. Here is what appear to be the best options as of January 2016.

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How to Build a Team

November 20, 2015 § Leave a comment

  1. Vision: What does success look like?
  2. Humanity: What do you need to succeed?

  3. Process: How do we ensure everyone gets what they need? 

Agile as Organizational Therapy

November 11, 2015 § Leave a comment

Agile is a meaningless buzzword for many because it is perceived as an answer in search of a question.  Too often, Agile is “cargo-culted” into an organization as an imposed process without first developing a deep understanding of what problems need to be solved.  True progress only happens when the solution is aligned with the problems people actually care about.

To make that happen, we need to take our organizations though a therapeutic process of surfacing and dealing with the hidden pains and frustrations than prevent top performance.  The good news is that we could use the same principles of agile to get us there.

  1. Agree on a Vision
  2. Define a Deliverable
  3. Commit to a Process

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Best Practices for Design in Agile

August 7, 2015 § 1 Comment

A Bibliography, mostly discussing UX Design but a little on the related issue of Architectural Design.

Ten Universally Useful Skills

August 5, 2015 § Leave a comment

In no particular order

  1. Financial Management
  2. Public Performance
  3. Writing
  4. Design
  5. Programming
  6. Sales
  7. Fitness Training
  8. Research
  9. Listening
  10. Self-Awareness

Did I miss anything?

How to Fund Growth

July 2, 2015 § Leave a comment

Most organizations’ financial structures are designed for predictability rather than explosive growth.

To change that, we must:

Invest Constructively in Passion

Specifically:

1. Align Incentives

  • Learn what people deeply want.
  • Articulate how they can pursue that by contributing to the organization’s mission

2. Unleash Talent

  • Learn where people are the happiest and most productive.
  • Build support systems that allow them to maximize flow.

3. Virtualize Infrastructure

  • Learn which essential tasks nobody is able to do efficiently and awesomely.
  • Sell those to a business that sees the opportunity.

D.R.I.P.: Platform Thinking for Lean Startups

May 21, 2015 § Leave a comment

Define

Terms, flows, roles, success criteria, open questions

Research

Characterize and identify Customer Zero

Implement

Enable Customer Zero to deploy a minimally viable app

Productize

Deliver a coherent and sustainable ecosystem

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