January 20, 2016 § Leave a comment
Live chat support software is a great way to ensure visitors to your SaaS site are successful – or at least tell you what went wrong. An in-page widget with a friendly human being on the other side is much more approachable than a link to anonymous forum!
Unfortunately, few startups are able to guarantee 24×7 coverage, which means you need a easy-to-use tool with a good fallback user experience for when nobody is available to chat. Here is what appear to be the best options as of January 2016.